Comparison Between Walkabout Travel Gear’s Customer Service to Top Travel Gear Companies
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Comparison Between Walkabout Travel Gear’s Customer Service to Top Travel Gear Companies


“Your’e a lost generation,” a quote from the Ernest Hemingway novel, “A Moveable Feast,” is only a glimpse of what is happening on the website, Walkabout Travel Gear. Quirky, yet entertaining, the retailer has been supplying travelers with hard to find yet practical goods online for 16 years. Brad Boyle and wife Gia launched their adventure travel gear company after a trip to Malta in 1995 and have been having fun ever since. By 1999, over 50 countries had been served online with hard to find products like beverage immersion coils, safety money belts and water purifiers. The company, based in Healdsburg, California, is up against feisty competition with and, but they persistently stand out and customers keep coming back due to their very informative and amusing website on travel, exclusive and hard to find travel supplies and top-notch customer service.

Walkabout Travel Gear sells quality, field tested goods on their site categorized by:

But, along with caring service, it is all the added crucial, travel information that keeps customers coming back. Check out catchy travel links that list airlines, discuss currency, sleeping in airports and women traveling solo. Their “Walkboard” amuses the viewer with a “Marco Solo” comic strip, Santa Claus trails (Turkey travel) and quirky information on Thailand in a “Bridge Over The River Quai.” Cyber travel, walkabout tips (very helpful) and detailed company history information may put the online product catalog on a back burner, but the company trumps with its online rivals for service, entertainment and amusement. REI and, both with a bigger audience, focus on other items beside travel gear, but have a wider selection and competitive prices. Walkabout Travel Gear walks away as a leader when it comes to excellent service. Customer reviews rave about prompt service, knowledge of products and pleasant, open communication along with easy ordering. With a Better Business Bureau rating of A+, the company knows how to remain loyal to their customers. also caters to adventurists looking to venture to far away destinations. Although based in the United Kingdom, the company offers delivery to many international locations with fast delivery. Their website collaborates on what they are about and more. Reviews on the company rave about delivery, great products and re-enforced packaging, but little is said on any type of communication or contact with real people even though there is a phone number, 01-892-779-710, available for chat with a “real human being.”

The outdoor sports retailer has many followers and for a reason. They deliver what they promise. Their mission is to “inspire, educate and outfit for a life time of outdoor adventure and stewardship.” REI is a cooperative, meaning every member has a part in the company. While most will say that REI provides excellent service with friendliness, compassionate communication with a knowledgable staff, the biggest complaint seems to be the membership recruitment. Some do not appreciate being asked to sign up for membership, but consumers are usually happy when they do. The company rocks with great products and easy, fast delivery and shipping. They are listed as one of the top 100 best companies in the nation.

While competition is fierce, Walkabout Travel Gear continues to maintain a loyal fan base with friendly, compassionate service and a website that provides the consumer with everything they need to a distant, far away land.

Additional Information
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REI Coupon: 50% Off at REI OUtlet - Activate
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